Frequently asked questions

SiteZen is the Smit Media brand for fast, secure websites without a database. You choose a static website, a website with our own CMS, or a WordPress theme.

No. The admin is calm and clear, and you get a walkthrough on delivery.

Yes. Each language has its own pages and web addresses.

That depends on what you need. Request a free quote; you get a clear proposal with no surprises.

Yes. We first discuss what you want to keep.

Yes. We build WordPress themes, for a new installation or for your existing site, including neat integration of your plugins.

Yes. SiteZen Website is a fast static site without a CMS and without a database, with, for example, a contact form and a fixed gallery.

SiteZen is made by Smit Media. You deal directly with the maker, not with a call centre.

SiteZen Website is a static site without an admin. SiteZen CMS has its own admin and runs without a database. With WordPress we build a theme for your WordPress installation. All three come as a standard design or fully custom.

Pages and blog with drafts, scheduling and earlier versions, multilingual pages, forms with support tickets, an Inbox and mailbox, newsletter lists, prices and offers, portfolio, gallery, Instagram, reviews, FAQs, products and a shop, statistics without cookies and editable privacy texts. You switch modules on or off per site.

Yes. You change everything on your site yourself in the admin, in every language you enable.

Yes. In the demo you look around in a real SiteZen admin. The demo is view-only: changing things is not possible.

Yes. There are roles: admin, manager and editor. An editor writes posts and pages, a manager handles the rest and an admin has full rights.

Yes. With a short code, or the Insert modules button in the editor, you can put a price table, FAQ, gallery or form on any page.

Yes. In the Inbox every message gets a status and you can reply in your site's style. Support requests have a ticket number and priority.

You fill in the quote form, briefly say what you need and receive a personal proposal without obligation.

Not yet. Everything is on request: you request a quote and receive a personal proposal. There is no subscription, you buy a product.

Yes. Installation and server configuration, a security audit, mailbox configuration, a module on request and migration can be combined with any package.

Yes. The quote form can be set up yourself with custom fields, dropdowns and checkboxes, in every language.

No. We are not a host and do not register domain names. You set those up in your own name. We gladly advise which host suits SiteZen.

No. You buy a product and pay for that. Help with installation or an extra module is a separate agreement.

Both work. You get a package with a manual to install yourself. If you want us to roll it out and configure it, that comes in three versions: install yourself, with installation and extended.

Yes. If you have an idea, such as a ticket system, we build the module together at a fair rate. After that we add it to the SiteZen core.

Fewer parts means fewer things that can break, less attack surface and less maintenance. Content is stored in files.

The admin supports two-step verification and forms have spam protection.

Yes, your visitors can choose between a light and a dark theme.

Yes. You can make a backup yourself and restore an earlier version. Want help with the set-up? That is possible under Installation and advice.

Yes. Deleted items go to the trash first, where you can undo it. There are also automatic earlier versions and backups.

The statistics work without cookies. You can edit your cookie and privacy texts yourself in the admin.

A full check of your site together with your hosting: certificates, server settings and vulnerabilities, with advice. It is an extra package.

Forms have spam protection with Turnstile, invisible honeypots or your own challenge question. Passwords and keys, including for modules such as Instagram, are kept in a file outside the web root.

Fill in the form on the support page. Choose what it is about and how urgent it is, and briefly describe what is happening. You then see your ticket number right away.

A unique number that belongs to your request, for example SUP-0001. You get it right after sending and by email. Mention it when you reply, so we can find your request right away.

We reply as soon as possible. Urgent requests, such as a website that is not reachable, go first.

Low for a small question, Normal if you can keep working, High if it affects your work or visitors, and Urgent only if the website is not working.

The form has no attachment. You receive a confirmation by email: reply to it and add your screenshot, with your ticket number.