Where it goes wrong
On which page, or in which part of the admin, do you see the problem?
Support
Submit a support request and get a ticket number right away.
Submit a support request
You get a ticket number right away, and by email too.
What helps us reply quickly?
What you did
Describe step by step what you did and what you expected to see.
Since when
Was it always like this, or did it start after a change or update?
The error message
Note the exact error message, or send a screenshot in your reply to our confirmation.
Choose the urgency that fits your situation. It tells us what needs attention first.
Low
A small question or wish. It can wait.
Normal
A question or problem you can keep working around.
High
It gets in the way of your work or your visitors.
Urgent
The website is down or not reachable.
How do I submit a support request?
Fill in the form on the support page. Choose what it is about and how urgent it is, and briefly describe what is happening. You then see your ticket number right away.
What is a ticket number?
A unique number that belongs to your request, for example SUP-0001. You get it right after sending and by email. Mention it when you reply, so we can find your request right away.
How quickly do I get a reply?
We reply as soon as possible. Urgent requests, such as a website that is not reachable, go first.
What do I choose for urgency?
Low for a small question, Normal if you can keep working, High if it affects your work or visitors, and Urgent only if the website is not working.
Can I send a screenshot?
The form has no attachment. You receive a confirmation by email: reply to it and add your screenshot, with your ticket number.
Need help? You are not on your own
Have a question about your SiteZen or WordPress website, something not working as you expect, or want something changed? Submit a support request here. Every request gets its own ticket number, so nothing gets lost and we always know what it is about.
What can you come to us for?
- A fault or error message: something does not work or you see a message you do not understand.
- A question about the admin: how do I do this, or where do I find that?
- A small change: a text, a photo or a page that needs to be different.
- Hosting and email: questions about your web address, your hosting or business email.
Never send your password
Do not enter passwords, PINs or bank details. If we need access, we will agree on a safe way together.
Who is support for?
For websites built by Smit Media: a SiteZen Website, SiteZen CMS or a WordPress theme. Want a new website or a quote? Then the quote form is the right place.
Ask for a proposalReady for a website that inspires trust?
Tell us briefly what you need. You get a personal reply within a day or two, with no obligation.
Need help with your website? Request support